Frequently Asked Questions

1.When ordering online will my personal information be safe?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

2.How are orders shipped?

Our product is shipped on dry ice to ensure proper temperatures.

3.Can you ship outside of the U.S.A.?

Sorry, but federal law states we cannot ship perishable products outside the U.S.A.

4.Does someone have to be home to sign for the package?

No, if nobody is home they will leave the package

5.How does National Coney Island use any information they collect during the order process?

We do not share any of your information

6.Can I place my order over the phone?

Yes, you can call 586-771-7744 x-106

7.What credit cards are accepted?

Visa, Mastercard,American Express, and Discover

8.What carriers do you ship through?

Fedex

9.Do you ship APO or other military locations?

Yes

10.Can I send to a P.O. Box?

Sorry, but Fedex cannot ship to a P.O. Box

11.How is shipping calculated?

Based upon box dimensions and distance

12.What if my package was damaged during shipping?

13.How can I learn more about your company?

Visit our website at www.nationalconeyisland.com